Port and Customs
We will be a recognized model of excellence,
challenging traditional boundaries, seizing
opportunities, setting the standard to become
a renowned world leader in providing innovative
Customs services. Providing world class
Our mission is to excel in serving Dubai
by delivering Customs services of the highest
and uncompromising quality and value.
ARE COMMITTED to protect Dubais revenue
by going beyond and above assessing and
collecting duties and fees. We will control,
regulate and facilitate the movement of
commodities between Dubai and other nations.
We will seek new channel streams of revenues
depending on innovative and creative service
ARE COMMITTED to provide the highest quality
of services to our customers. We will exceed
our customers expectations by providing
friendly, courteous, knowledgeable and prompt
service in all areas of our operations.
Through system-wide continuous improvement
in the quality of everything we do, we will
strengthen our leadership position. Innovation,
technology and creativity are essential
catalysts for our competitive advantage.
ARE COMMITTED to emphasise the importance
of our employees by providing an environment
where people realise their full potential,
where they feel good about their work, are
challenged and well trained, and are able
to grow both professionally and personally,
thereby maximising their contributions.
We seek productivity through participation,
teamwork and accountability.
ARE COMMITTED to conduct our operations
based on international provisions implemented
by the world Customs and other international
trade communities. Our conduct accommodates
recommendations expressed by international
institutions which have regard to facilitating
legitimate trade. Integrity, competence,
and conformity with international standards
characterise our Customs system.
ARE COMMITTED to endeavour to be a good
citizen at all times by engaging in activities
that have a positive social and economic
impact on the communities in which we work
and the world at large.
is no longer a mere collector of duty or
inspector of cargo. Customs has assumed
new responsibilities that are more significant
from a traditional perspective. It has expanded
to include the facilitation of trade while,
at the same time, Customs continues to play
a vital role in preventing the entry of
goods detrimental to the United Arab Emirates
society. One of the greatest challenges
of Dubai Customs consists in balancing the
facilitation and the need for control.
Function: Regulate the flow of trade into
the business sector.
Function: Collect revenue.
Function: Generate trade statistics reports
Function: Regulate imports and exports
into and out of Dubai.
Policy pursued in UAE and particularly in
Dubai has been responsible for elevating
Dubai to its present status of an international
trading centre. The role of Customs now
covers economic, social and statistical
areas. Simply stated, Dubai Customs plays
a pivotal role in border protection, trade
administration and revenue collection.
of Customs Duties
Customs is charged with assessing and collecting
duties imposed on imported goods. Dubai
levies a 4% duty on all imported goods (50%
on alcohol and 100% on Tobacco) unless they
of complete information on trade
Section collects and analyses information
on trade, import, import for re-export and
export. Trade and Customs statistics are
essential decision-making tools in order:
to develop trade policies and agreements;
ensure the financial wealth of a country
fund and resource government departments
of public health
This type of function is not related to
economic protection as much as it is to
controlling goods harmful or potentially
harmful to the individual or environment.
In fact, strict control is imposed on foodstuffs,
vaccines, medicines, drugs and other similar
goods. Dubai Customs works in close relationship
with Dubai Municipality and Ministry of
or restriction of goods
Dubai Customs is also the first line of
defense against the importation of harmful
goods that affect individual health, coherence
of the society and environment cleanliness.
of regulations to control the flow of foreign
The economic role of Customs due to the
liberalized and transparent policy, has
raised Dubai to an international trade hub
which now handles 70% of UAE's non-oil trade.
simple and easy customs procedures have
facilitated smooth movements of consignments
in and out of the country, affording international
trade remarkable incentives.
infrastructure combined with high level
transport and communications facilities
and the absence of sales taxes paved the
way for non-oil trade to grow.
of efficient import/export procedures to
The liberal economic policy regarding customs
operations brought about rapid increase
in the Emirates development and trade.
policy regarding re-export is another factor
in the speedy development achieved by the
economy of Dubai. Traders could import from
low price sources and keep the goods for
a period of six months paying only a deposit
of 4% until they find the most profitable
market to re-export their goods. The deposit
is then refunded on producing proof of export.
transshipment facility, that enables traders
to transit their shipments through Dubai
without any hassles, has also helped boost
international transactions, contributing
to rapid economic development.
of incentives to investment
One of the major objectives of trade administration
is to ensure that the trade and commerce
community receives the support and is given
the advantages intended by a wide variety
of trade policy, legislation or agreements.
all, the economic policy of keeping tariff
rates at low levels and the setting up of
free trade areas such as free zones and
duty-free areas has provided substantial
force to accelerating the pace of growth
of foreign trade as well as industrial development.
policy regarding the issue of industrial
licences to manufacturing industries exempting
them from customs duty, forms another important
contributing factor to the economic role
of customs in the development of trade and